Should Have Gotten It In Writing

I was told when I signed up for my student loan rehabilitation program that after my first payment that the offset on my tax return would be lifted. I was also told that I would receive a packet in the mail that outlined the program...I should have called when I didn't receive it but I naively thought it had just been delayed. When I finally did call after my first payment I was made aware that the offset would be removed after nine months of being on the program.Getting my refund at all is good news and worth being on the program, and the program has other good benefits as well, but if you decide to sign up for a program get everything in writing before you make any payments.